When STOK emails you confirming the shoe is fake, expect a no-BS refund or replacement—no pushback. Rep Shoes’ QC team flags batches like LJR or PK before shipping, so if STOK flags it, the rep’s already failed HD stitching density checks, vulcanized rubber sole warping, or corner stitch clearance errors. The buttery suede brush feels flat, the full-grain tumbled leather lacks premium tumbled texture, and the slim toe box profile’s off—hourglass heel shape’s distorted too. STOK’s email isn’t a warning; it’s proof the rep’s QC failed real suede/nubuck inspection, midsole firmness’s shot, and swoosh placement’s visibly crooked. Rep Shoes’ UV authenticity lighting and shoe box accessory checks catch these flaws pre-shipment, but STOK’s email confirms the rep’s already a reject.
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Questions & Answers on what happens when stok emails the shoe is fake
Q: Q: What should I do if STOK emails me claiming the shoe is fake after receiving my order?
A: A: If STOK flags your order as fake, reply with clear photos/videos of the shoes (box, tags, stitching, etc.). Request a reshipment under their Customs Reshipment Guarantee. Most reps sellers offer 1:1 replacements if proof of authenticity is provided.
Q: Q: Does STOK provide a Customs Reshipment Guarantee if my package gets seized?
A: A: Yes. STOK’s Customs Reshipment Guarantee covers reshipping if your package is confiscated. Submit a claim with tracking and photos; replacements are typically sent within 5–7 business days.
Q: Q: Are STOK’s Replica Sneakers True to Size (TTS) or should I size up/down?
A: A: STOK’s sizing varies by model. Most Air Force 1 and Dunks run TTS, but Jordan 1s often fit narrow—size up 0.5. Check their size chart for exact measurements (e.g., insole length, width).
Q: Q: What materials do STOK use for their Replica Sneakers? Are they full-grain leather or real suede?
A: A: STOK uses synthetic leather (PU) for smooth leather models and split suede for suede versions. Head over to their material guide for specifics—no full-grain leather or real suede is used.
Q: Q: How do STOK’s suede shoes handle dye transfer or color fading?
A: A: STOK’s suede rep shoes are treated with a protective coating to reduce dye transfer. However, avoid water exposure; use a suede brush for maintenance. Expect slight fading over time, similar to mid-tier reps.
Q: Q: Does STOK include all accessories like extra laces, box, and tags in their Replica Sneakers?
A: A: Yes. STOK’s packages include the shoe box, extra laces, a basic dust bag, and a printed authenticity card. Some models may lack premium accessories like metal eyelets or branded insoles.
Q: Q: How does STOK’s shoe shape compare to retail? Is the toe box bulky or the heel hourglass-shaped?
A: A: STOK’s toe boxes are slightly wider than retail but not overly bulky. Heel counters maintain a basic hourglass shape, though the arch support may feel less pronounced than authentic pairs.
Q: Q: What’s STOK’s policy if my order arrives damaged or with missing parts?
A: A: Contact STOK within 48 hours with photos/videos of the damage. They’ll offer a full refund or replacement. Shipping delays or customs issues are handled separately under their reshipment guarantee.
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